Terms and Conditions
Last updated: April 2026
These terms and conditions govern your use of the AG Injury Rehabilitation website and the services provided by Amy Garratt trading as AG Injury Rehabilitation (“we”, “us”, “our”). By using this website or booking an appointment with us, you agree to these terms.
Data Controller: Amy Garratt
Trading as: AG Injury Rehabilitation
Address: 15 Norfolk St, Newtown, Wigan, WN5 9BJ
Email: [email protected]
1. Our Services
AG Injury Rehabilitation provides sports rehabilitation, musculoskeletal assessment, injury treatment and sport-specific rehabilitation services, delivered by Amy Garratt BSc (Hons) Sports Rehabilitation.
All information provided on this website relates specifically to musculoskeletal injuries and conditions and is intended for general guidance only.
If you are experiencing symptoms outside of this scope, or have a medical concern unrelated to a musculoskeletal issue, please seek advice from your GP or an appropriate healthcare provider. If you are experiencing a medical emergency, please call 999.
2. Appointments
Booking
Appointments can be booked online or by contacting the clinic directly. A booking is confirmed when you receive a confirmation from us.
Initial assessment
Your first appointment is a full clinical assessment. Allow 45-60 minutes. Please wear comfortable clothing suitable for movement. Please email or bring any relevant medical reports or scan results to your appointment.
Cancellation and rescheduling
We require a minimum of 24 hours notice to cancel or rearrange an appointment. Cancellations with less than 24 hours notice, or failure to attend without notice, may be subject to a cancellation fee of up to the full session fee.
Our right to cancel
We reserve the right to cancel or reschedule appointments in exceptional circumstances such as illness or emergency. Where we cancel, we will offer an alternative appointment at no additional cost.
Lateness
If you arrive late, we may only be able to provide treatment for the remaining time. The full session fee will still apply.
3. Fees and Payment
Fees are due at the time of treatment unless alternative arrangements have been agreed in advance. We reserve the right to change our fees and will provide reasonable notice of any increases.
We do not currently accept direct insurance billing. If you are claiming through a private health insurer/scheme, you will be required to pay at the time of your treatment and self-claim reimbursement from your insurer/scheme. A detailed Invoice can be provided.
4. Patient Responsibilities
You agree to:
- Provide accurate and complete information about your health, medical history and current medications
- Inform us of any changes to your health or medications relevant to your treatment
- Follow the advice and rehabilitation programme provided by Amy
- Inform Amy if you are receiving treatment for the same condition from another healthcare provider
- Behave respectfully and professionally during your appointments
We reserve the right to refuse or discontinue treatment where a patient’s behaviour is inappropriate or where continuing treatment would not be in the patient’s clinical interest.
5. Consent to Treatment
By attending an appointment, you consent to the clinical assessment and treatment discussed and agreed with your therapist. You have the right to withdraw consent and decline any aspect of treatment at any time.
6. Clinical Records
We maintain clinical records for all patients in accordance with professional guidelines and data protection law. Please refer to our Privacy Policy for full details.
7. Website Use
The content on this website is provided for general information purposes only and does not constitute clinical or medical advice. While we take reasonable steps to ensure accuracy, we make no warranties that content is complete or up to date. We reserve the right to update or remove content at any time without notice.
You must not use this website for any unlawful purpose or in any way that may damage or impair its availability.
8. Intellectual Property
All content on this website, including text, images, logos and graphics, is owned by or licensed to AG Injury Rehabilitation and is protected by copyright. You may not reproduce or distribute any content without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, we exclude liability for any loss or damage arising from your use of this website or its content. Our total liability in respect of any claim arising from our clinical services shall not exceed the fees paid for the specific treatment in question.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law.
10. Complaints
If you are dissatisfied with any aspect of our service, please contact us in the first instance:
Email: [email protected]
Post: 15 Norfolk St, Newtown, Wigan, WN5 9BJ
We will acknowledge your complaint within 5 working days and aim to provide a full response within 28 days.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update these terms at any time. The current version will always be published on this website.
13. Contact
Amy Garratt
AG Injury Rehabilitation
15 Norfolk St, Newtown, Wigan, WN5 9BJ
Email: [email protected]
Telephone: 0748 201 5552